Your Cosmos holiday can be moved without incurring any cancellation fees for upcoming travel
September 9, 2020
In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through to November 14, 2020.
Given these circumstances, Cosmos has introduced an unprecedented program designed to give our travellers options and peace-of-mind when considering their travel plans—the Peace of Mind Travel Plan.
Through this plan, Cosmos is now allowing all currently booked travellers between March 14 and November 14, 2020 to move travel dates easily and without incurring cancellation fees*.
You are free to move your booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) holiday for any destination. If you are not ready to choose your new holiday, the full value paid to us will be provided via a Future Booking Credit, redeemable for any future departure through to 2022, and is transferrable.
To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to US$200 per person will be in addition to your Future Booking Credit, redeemable for any future travel through 2022:
This Peace of Mind Plan also applies to tours combining Celestyal and Holland America Line cruises, and VIA Rail packages, as those operations have been suspended through the 2020 travel season.
To opt out of this Peace of Mind Plan and to cancel, those with November 1-14 departures must advise us by September 30, 2020**.
And for new 2021 bookings, we’re also offering a Peace of Mind Travel Plan. Click here for details:
*Peace of Mind offer valid for travel through to November 14, 2020 until further notice. Offer also applies to all Globus family of brands holidays which include 2020 Holland America Line cruises or VIA Rail packages through to December 31, 2020 and Celestyal cruises through to March 6, 2021. Your Future Booking Credit is redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Future Booking Credit amount. Future Booking Credit not redeemable for cash and bonus amount not transferrable. Only one booking bonus per person can be applied per reservation. New bookings made with the Future Booking Credit are non-refundable and SafetyNet Protection cannot be applied. Does not include any airline fees, and the new booking is subject to any increase in holiday price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.
**Cancellation refund for 2020 November 1-14 departures follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. November 2020 departures must be advised by September 30, 2020 in order to opt-out of the Peace of Mind Plan to receive a refund.
Cancellations for all tours, cruises and packages travelling after November 14, 2020 can be made up to 30 days before departure without penalty and follow our regular trip cancellation policy. Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Airline fees may apply. Refer to Terms & Conditions for details.
Travel Update (as of September 9, 2020)
In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Cosmos is voluntarily and temporarily pausing global operations for travel through to November 14, 2020.
Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.
FOR UPCOMING TRAVEL (2020 Departures through to November 14)
With the temporary suspension of operations, Cosmos is offering options to move travel dates or cancel bookings for travel through to November 14, 2020 as follows:
For questions about Oberammergau Passion Play bookings, see below for details.
For cancellations, including travel beyond November 14, 2020, we are continuing our policy waiving cancellation penalties** until 30 days prior to departure.
We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.
Of course we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.
Contact us for questions, updates or booking inquiries. Please note that we are experiencing high call volumes, but will do our best to respond in a timely manner. If you have booked through a Travel Agent, they may have service or cancellation fees which will apply. Please contact your Travel Agent for details.
*Peace of Mind offer valid for travel through to November 14, 2020 until further notice. Offer also applies to all Globus family of brands holidays which include Holland America Line cruises or VIA Rail packages through to December 31, 2020 and Celestyal cruises through to March 6, 2021. Your Future Booking Credit, including the new booking bonus, is redeemable for travel departing by December 31, 2022. Cannot be applied to groups (including charters, sole use and custom). Future Booking Credit not redeemable for cash. Only one booking bonus per person can be applied per reservation. New bookings made with the Future Booking Credit are non-refundable and SafetyNet Protection cannot be applied. Does not include any airline fees. and the new booking for 2021 or 2022 is subject to any increase in holiday price. Offer may be withdrawn at any time and other restrictions may apply.
Cancellation refund for 2020 tours follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. To opt out of the Peace of Mind Travel Plan and receive a refund for November departures must be advised by September 30, 2020.
**Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Future Booking Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands holidays with the exceptions of anything that includes specific payment conditions, such as some non-Avalon Waterways operated cruises, select rail package inclusions and certain destinations. Does not include any airline fees. May be withdrawn any time.
For those with 2020 Oberammergau Bookings
Given the current travel advisements and cautions, the Oberammergau Passion Play performances have been postponed. The Oberammergau Passion Play will now be held on corresponding dates in 2022.
Cosmos has enacted a policy to enable all of our guests with 2020 Oberammergau bookings to be the first to reserve their spots for 2022 at your current price when the performances resume.
The following options are now available for these guests:
We understand the value in giving our guests and travel advisors flexibility in light of the ever-changing travel landscape, and look forward to hosting you on your trip when the time is right for you.
For details, contact us and we’ll be happy to help with your updated arrangements.
***For tours with Oberammergau, options include holding your current 2020 booking in order to reserve your place for 2022 Oberammergau date.
The Peace of Mind Travel Plan allows for all monies paid to the Globus family of brands for any 2020 Oberammergau tour date to be applied any other Globus family of brands product, destination or date through December 31, 2022 without penalty in the form of a Future Booking Credit. If moved to a new 2022 Oberammergau date, the original land/ tour price is guaranteed for the new booking, airfare changes may apply. For movement of the Credit to any other Globus family of brands product, applicable price of new tour/cruise/package applies.